Privacy Policy

How We Use Your Data



Fuquay Transportation grants you access to download our App on your personal devices and to use it for the sole purpose of requesting transportation services. Services are based on driver availability, and we do not guarantee service at the time requested.



Fuquay Transportation is not responsible for or liable for any lost, stolen, or damaged personal belongings while using our services. Additional fees may apply if items need to be returned to the owner.

You agree to indemnify and hold Fuquay Transportation and its affiliates and their officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees), arising out of or in connection with: (i) your use of the Services or services or goods obtained through your use of

the Services; (ii) your breach or violation of any of these Terms; (iii) Fuquay Transportation’s use of your User Content; or (iv) your violation of the rights of any third party, including Third Party Providers.


Regular Service:

• $2 Base Fee Per Ride and $2.25 a mile; MINIMUM FARE $8.75

• $2 per person fee starting at 3 people

• Gas and Maintenance Surcharge: .75 per mile

Airport Transportation:

• $4.00 RDU airport fee ($4.24 BEGINNING MAY 1, 2024)

• $2.25 a mile, MINIMUM FARE $50

• Gas and Maintenance Surcharge: .75 per mile

• $2 per person fee starting at 3 people

• $2 per bag fee starting with the 3rd large piece of luggage

Arrangement can be made for a pick-up to or from the airport in advance or last minute.

Drivers will wait up to 30 minutes after a flight lands for passengers to get luggage free of charge. Thereafter, a .50 per minute fee applies until the passenger is ready for pick up.

Hourly Chauffeured Vehicles:

$85 for the time the vehicle leaves home base in Fuquay Varina until it returns to Fuquay Varina plus 20% Gratuity is Added to All “Hourly” Commissioned Vehicle(s).


Minimum 10% tip required with an option to include more. Tips are appreciated. Drivers receive 100% of the tips.

Drivers should be regarded in the same respect as a restaurant server. Please consider a percentage of the fare or fixed amount in appreciation of great service. Thank you.

Extra Mile to Pick-up/Drop-off Rate or Out of the Area Requests: Applicable fees apply in certain cases. Please call for an exact quote.

Wait time: $ .50 per minute

Applies when:

(1) the driver is requested to wait outside an establishment for a return ride.

(2) the driver has arrived at the pickup location and has been waiting more than 5 minutes for the passenger to enter the vehicle.

(3) For Minors- a driver is requested to escort or sign a child In or Out of school/activity. (4) For Assisting Passengers into or out of facilities.

(5) For loading and unloading packages.

(6) Additional stops.

Cancellation Fee:

You have the right to cancel a ride at any time. However, local (within 7 miles of our business address) cancelled rides within 1 hour of the pick-up time will incur a cancellation fee of $5.00.

Long Distance and airport rides will incur a $25 fee.

When a driver has arrived at a requested pick up and the passenger is a no-show, the driver will attempt to contact the customer before leaving a pick-up area. If no communication has been received from the passenger that he/she/they is/are coming out, drivers will leave after 10 minutes.

FOR ANY SERVICE LEVEL REQUESTED, if the driver has marked enroute or has arrived at a requested pickup, and the ride is cancelled, customer is a NO-SHOW, or in respect to airport rides, THE FLIGHT IS REROUTED or CANCELLED, the FULL FARE is required.

Discounts and/or Promo Codes:

10% Discount for All Military, Veterans, Seniors (60+), Teachers, Police Officers and Fire Fighters. You must be the passenger in the vehicle at the time of the ride in order to receive this discount. Discounts will be applied on the current ride and will not be saved for a future ride nor can discounts accumulate. A current Valid ID may be required. Discounts cannot be combined. At any time Fuquay Transportation has the right to deny this discount if warranted.

Updated Information:

You are responsible for updating all applicable information including Cell Phone Number, Pick-up and Destination Addresses, Scheduling, Credit Card Information stored on your Passenger APP Account, etc. We are not responsible for incorrectly inputted information. (Emergency Contact)


We accept cash, credit, or debit and payment must be received at the time of the ride. Tips are appreciated and are 100% for the drivers. Quoted fares at the time of booking are subject to change due to route changes, stops, surcharges, tolls, airport fees, and any other applicable charges. Fuquay Transportation Apps are set up using a credit card and this is the default payment. (*See transportation of minors for different guidelines.) However, cash will be accepted and is paid directly to the driver at the time of the ride. Fares are non-refundable. If payment is not made for services rendered, any and all fees related and pursuant to the collection of accounts receivable, may include but not limited to Fees and Filings to retain lawyer(s), Wake County Court appointment(s), county clerk and Wake County Sherriff Collection fees, mailings, and any additional fees corresponding to collection, will be the responsibility of you, the defendant. SERVICE WILL CEASE UNTIL PAYMENTS ARE RECEIVED.

No Open Containers

No Drinking

No Eating

No Smoking

Service Dogs are Permitted but need advance notice for booking.

Repair or Cleaning Fees:

You are responsible for the repair and/or cleaning fees in the event such damage is caused by you during a ride. The cleaning fee applies if the inside of the vehicle(s) become stained, marked, or damaged in any way by any passenger including any animal. We reserve the right to charge your payment method used on your online account. These costs are non-refundable. MINIMUM $250


$2.00 Base Fee Per Ride, $10.00 Minimum. All other regular scheduled rates apply as to mileage, distance fees, gas surcharge, and wait time. Limited Availability. Wait time fees may apply.

Fuquay Transportation will agree to transport minors under 18 only when the legal Guardian has given a signed permission to do so. Payment for services of minors MUST be made by a parent through our online booking. Only Guardians 18 and over can set up an account, save credit card information, and request a ride for a minor. We reserve the right to deny services if we discover that a legal Guardian is not the one requesting a ride.

Accounts for the transportation of minors MUST have an up-to-date credit card on file in order to secure a ride. No minors will be transported after 10pm or overnight unless a Guardian over 18 is present.

Bookings must be made a minimum of 24 hours in advance and are based on availability. Booked ride requests are not guaranteed until a driver is assigned.

Minors must ALWAYS wear seat belts both in the front and back seat and/or be in legally required child seats.

We reserve the right to deny a ride to any minor who has been a disciplinary problem while driving for the safety and well-being of all passengers.

We will make it a priority to see that your child arrives to the destination safely and in a timely fashion. However, we are not responsible for unforeseen traffic, weather, or emergency situations.

Fuquay Transportation shall not be liable for your child’s safety, health or welfare after they have been brought to the agreed upon destination.

Fuquay Transportation is not responsible for any items left in the vehicle. Additional fees may apply if we need to drive to a destination to return items.

We are not health care providers and are not responsible for administering medication. Please notify Fuquay Transportation of any child’s allergies or special needs.

All other Terms and Conditions listed on our site also apply to the transportation of minors.

Online Account Age Requirements:

Must be at least 18 to set up an online account with Fuquay Transportation. One account per person is acceptable. Accounts cannot be set up by someone over 18 for the intent of someone who is under 18 (Proof of I.D. may be required. Anyone without I.D. suspect of being under 18, will be issued a $5 cancellation fee and ride will be rejected.) The customer is required to supply personal information such as name, address, phone number, and credit card information. All information must be kept up-to-date. Failure to have current information and credit card payment will result in failure to provide services. Customers are responsible for maintaining login/password information and should not give this information to anyone else. Accounts cannot be transferred to someone else.


You agree to allow Fuquay Transportation to contact via text messaging, phone calls, or email when rides are requested and including but not limited to email promotions, newsletters, or announcements at any time.

Third Party Services:

Fuquay Transportation does not provide third party services your information. We cannot control use of third party advertising and will not be responsible in the event this occurs. Additionally, Apple Inc., Google, Inc., Microsoft Corporation or BlackBerry Limited will be a third-party beneficiary to this contract if you access the Services using Applications developed for Apple iOS, Android, Microsoft Windows, or Blackberry-powered mobile devices, respectively. These third party beneficiaries are not parties to this contract and are not responsible for the provision or support of the Services in any manner. Your access to the Services using these devices is subject to terms set forth in the applicable third party beneficiary’s terms of service.

Passenger/Driver Feedback:

Passenger Feedback:

Drivers will rate and review passengers at the end of each ride. Information regarding the passenger and/or ride will be saved in our App and is for our use only. Fuquay Transportation has the right to refuse a passenger future rides and close accounts based on driver ratings and comments.

Driver Feedback:

Passengers will rate and review drivers at the end of each ride. This information is for Fuquay Transportation only and for the sole purpose of maintaining excellent customer satisfaction. You grant us permission to copy your reviews to be posted on our website, Google, Facebook, or Twitter Account or for publication in advertisements. Only first names will be published with the reviews. You agree to not use profanity, content that is defamatory, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive language.

Network Access and Devices:

You are responsible for obtaining the data network access necessary to use Fuquay Transportation App. Your mobile network’s data and messaging rates and fees may apply if you access or use the Services from your device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications and any updates thereto. Fuquay Transportation does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.


Fuquay Transportation does not guarantee service at the time of a call or online booking. Rides are pending availability of vehicles and/or drivers.

Although we strive for punctuality, due to unforeseen circumstances such as traffic, or previous ride delays, we do not guarantee the timely arrival as requested.

We will not deny services based on race, religion, sexual orientation, or ability. However, Fuquay Transportation does reserve the right to refuse transportation services if we feel illegal activity has taken place while in use of our services or if a customer’s behavior is unacceptable, or any other unlawful or unwelcomed/unacceptable behavior or activity has occurred on past rides.

If payment is not received on a ride, no future rides will be given until account is paid in full. As a result, Fuquay Transportation reserves the right to request payment in advance for newly requested rides.

Privacy Policy

Date: November 26, 2017 (“Company” or “we” or “us” or “our”) respects the privacy of its users (“user” or “you”) that use our website located at, including other media forms, media channels, mobile website or mobile application related or connected thereto (collectively, the “Website”).

The following Company privacy policy (“Privacy Policy”) is designed to inform you, as a user of the Website, about the types of information that Company may gather about or collect from you in connection with your use of the Website. It also is intended to explain the conditions under which Company uses and discloses that information, and your rights in relation to that information.

Changes to this Privacy Policy are discussed at the end of this document. Each time you use the Website, however, the current version of this Privacy Policy will apply. Accordingly, each time you use the Website you should check the date of this Privacy Policy (which appears at the beginning of this document) and review any changes since the last time you used the Website. The Website is hosted in the United States of America and is subject to U.S. state and federal law. If you are accessing our Website from other jurisdictions, please be advised that you are transferring your personal information to us in the United States, and by using our Website, you consent to that transfer and use of your personal information in accordance with this Privacy Policy. You also agree to abide by the applicable laws of applicable states and U.S. federal law concerning your use of the Website and your agreements with us. Any persons accessing our Website from any jurisdiction with laws or regulations governing the use of the Internet, including personal data collection, use and disclosure, different from those of the jurisdictions mentioned above may only use the Website in a manner lawful in their jurisdiction. If your use of the Website would be unlawful in your jurisdiction, please do not use the Website. BY USING OR ACCESSING THE WEBSITE, YOU ARE ACCEPTING THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY. GATHERING, USE AND DISCLOSURE OF NON-PERSONALLY-IDENTIFYING INFORMATION.

USERS OF THE WEBSITE. Generally “Non-Personally-Identifying Information” is information that, without the aid of additional information, cannot be directly associated with a specific person. “Personally-Identifying Information,” by contrast, is information such as a name or email address that, without more, can be directly associated with a specific person. Like most website operators, Company gathers from users of the Website Non-Personally Identifying Information of the sort that Web browsers, depending on their settings, may make available. That information includes the user’s Internet Protocol (IP) address, operating system, browser type and the locations of the websites the user views right before arriving at, while navigating and immediately after leaving the Website. Although such information is not Personally-Identifying Information, it may be possible for Company to determine from an IP address a user’s Internet service provider and the Privacy Policy.

Company may use Web Beacons on the Website and in emails to count users who have visited particular pages, viewed emails and to deliver co-branded services. Web Beacons are not used to access users’ Personally-Identifying Information. They are a technique Company may use to compile aggregated statistics about Website usage. Web Beacons collect only a limited set of information, including a Web Cookie number, time and date of a page or email view and a description of the page or email on which the Web Beacon resides. You may not decline Web Beacons. However, they can be rendered ineffective by declining all Web Cookies or modifying your browser setting to notify you each time a Web Cookie is tendered, permitting you to accept or decline Web Cookies on an individual basis. Analytics We may use third-party vendors, including Google, who use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize and serve ads based on your past activity on the Website, including Google Analytics for Display Advertising. The information collected may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. If you do not want any information to be collected and used by Google Analytics, you can install an opt-out in your web browser ( and/or opt out from Google Analytics for Display Advertising or the Google Display Network by using Google’s Ads Settings (

PUSH NOTIFICATIONS. We send you push notifications if you choose to receive them, letting you know when someone has sent you a message or for other service-related matters. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.

SOCIAL MEDIA. We may use hyperlinks on the Website which will redirect you to a social network if you click on the respective link. However, when you click on a social plug-in, such as Facebook’s “Like” button, Twitter’s “tweet” button or the Google+, that particular social network’s plugin will be activated and your browser will directly connect to that provider’s servers. If you do not use these buttons, none of your data will be sent to the respective social network’s plugin provider. So, for example, when you click on the Facebook’s “Like” button on the Website, Facebook will receive your IP address, the browser version and screen resolution, and the operating system of the device you have used to access the Website. Settings regarding privacy protection can be found on the websites of these social networks and are not within our control. COLLECTION, USE AND DISCLOSURE OF PERSONALLY-IDENTIFYING INFORMATION Website Registration As defined above, Personally-Identifying Information is information that can be directly associated with a specific person. Company may collect a range of Personally-Identifying Information from and about Website users. Much of the Personally-Identifying Information collected by Company about users is information provided by users themselves when (1) registering for our service, (2) logging in with social network credentials, (3) participating in polls, contests, surveys or other features of our service, or responding to offers or advertisements, (4) communicating with us, (5) creating a public profile or (6) signing up to receive newsletters. That information may include each user’s name, address, email address and telephone number, and, if you transact business with us, financial information such as your payment method (valid credit card number, type, expiration date or other financial information). We also may request information about your interests and activities, your gender, age, date of birth, username, hometown and other demographic or relevant information as determined by Company from time to time. Users of the Website are under no obligation to provide Company with Personally-Identifying Information of any kind, with the caveat that a user’s refusal to do so may prevent the user from using certain Website features.



COMPANY COMMUNICATIONS. We may occasionally use your name and email address to send you notifications regarding new services offered by the Website that we think you may find valuable. We may also send you service-related announcements from time to time through the general operation of the service. Generally, you may opt out of such emails at the time of registration or through your account settings, though we reserve the right to send you notices about your account, such as service announcements and administrative messages, even if you opt out of all voluntary email notifications.

COMPANY DISCLOSURES. Company will disclose Personally-Identifying Information under the following circumstances: By Law or to Protect Rights. When we believe disclosure is appropriate, we may disclose Personally-Identifying Information in connection with efforts to investigate, prevent or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of Company, our users, our employees or others; to comply with applicable law or cooperate with law enforcement; to enforce our Terms of Use or other agreements or policies, in response to a subpoena or similar investigative demand, a court order or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.

MARKETING COMMUNICATIONS. Unless users opt-out from receiving Company marketing materials upon registration, Company may email users about products and services that Company believes may be of interest to them. If you wish to opt-out of receiving marketing materials from Company, you may do so by emailing us at [email protected].

BUSINESS TRANSFERS; BANKRUPTCY. Company reserves the right to transfer all Personally Identifying Information in its possession to a successor organization in the event of a merger, acquisition, bankruptcy or other sale of all or a portion of Company’s assets. Other than to the extent ordered by a bankruptcy or other court, the use and disclosure of all transferred Personally-Identifying Information will be subject to this Privacy Policy, or to a new privacy policy if you are given notice of that new privacy policy and are given an opportunity to affirmatively opt out of it. Personally-Identifying Information submitted or collected after a transfer, however, may be subject to a new privacy policy adopted by the successor organization.

ACCOUNT TERMINATION. You may at any time review or change your Personally-Identifying Information by going to your account settings (if applicable) or contacting us using the contact information below. Upon your request, we will deactivate or delete your account and contact information from our active databases. Such information will be deactivated or deleted as soon as practicable based on your account activity and accordance with our deactivation policy and applicable law. To make this request, either go to your account settings (if applicable) or contact us at [email protected]. We will retain in our files some Personally-Identifying Information to prevent fraud, to troubleshoot problems, to assist with any investigations, to enforce our Terms of Use and to comply with legal requirements as is permitted by law. Therefore, you should not expect that all your Personally-Identifying Information will be completely removed from our databases in response to your requests. Additionally, we keep a history of changed information to investigate suspected fraud with your account.

GENERAL USE. Company uses the Personally-Identifying Information in the file we maintain about you, and other information we obtain from your current and past activities on the Website (1) to deliver the products and services that you have requested; (2) to manage your account and provide you with customer support; (3) to communicate with you by email, postal mail, telephone and/or mobile devices about products or services that may be of interest to you either from us, our affiliate companies or other third parties; (4) to resolve disputes and troubleshoot problems; (5) to measure consumer interest in our services; (6) to inform you of updates; (7) to customize your experience; (8) to detect and protect us against error, fraud and other criminal activity; (9) to enforce our Terms of Use; and (10) to do as otherwise described to you at the time of collection. At times, we may look across multiple users to identify problems. In particular, we may examine your Personally-Identifying Information to identify users using multiple user IDs or aliases. We may compare and review your Personally-Identifying Information for accuracy and to detect errors and omissions. We may use financial information or payment method to process payment for any purchases made on the Website, enroll you in the discount, rebate, and other programs in which you elect to participate, to protect against or identify possible fraudulent transactions and otherwise as needed to manage our business.

SECURITY. We take the security of your Personally-Identifying Information seriously and use reasonable electronic, personnel and physical measures to protect it from loss, theft, alteration or misuse. However, please be advised that even the best security measures cannot fully eliminate all risks. We cannot guarantee that only authorized persons will view your information. We are not responsible for third-party circumvention of any privacy settings or security measures. We are dedicated to protect all information on the Website as is necessary. However, you are responsible for maintaining the confidentiality of your Personally-Identifying Information by keeping your password confidential. You should change your password immediately if you believe someone has gained unauthorized access to it or your account. If you lose control of your account, you should notify us immediately.

PRIVACY POLICY CHANGES. Company may, in its sole discretion, change this Privacy Policy from time to time. Any and all changes to Company’s Privacy Policy will be reflected on this page and the date new versions are posted will be stated at the top of this Privacy Policy. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. Users should regularly check this page for any changes to this Privacy Policy. Company will always post new versions of the Privacy Policy on the Website. However, Company may, as determined in its discretion, decide to notify users of changes made to this Privacy Policy via email or otherwise. Accordingly, it is important that users always maintain and update their contact information.

CHILDREN. The Children’s Online Privacy Protection Act (“COPPA”) protects the online privacy of children under 13 years of age. We do not knowingly collect or maintain Personally-Identifying Information from anyone (a minor) under the age of 13, unless or except as permitted by law. Any person who provides Personally Identifying Information through the Website represents to us that he or she is 13 years of age or older. If we learn that Personally-Identifying Information has been collected from a user under 13 years of age on or through the Website, then we will take the appropriate steps to cause this information to be deleted. If you are the parent or legal guardian of a child under 13 who has become a member of the Website or has otherwise transferred Personally-Identifying Information to the Website, please contact Company using our contact information below to have that child’s account terminated and information deleted.

CONTACT. If you have any questions regarding our Privacy Policy, please contact our office at Fuquay Cars, LLC, 919-421-1000; [email protected]