How We Use Your Data
Fuquay Transportation grants you access to download our App on your personal devices and to use
it for the sole purpose of requesting transportation services. Services are based on driver
availability, and we do not guarantee service at the time requested.
NOTE: THIS EFFECTS YOUR LEGAL RIGHTS.
Fuquay Transportation is not responsible for or liable for any lost, stolen, or damaged personal belongings
while using our services. Additional fees may apply if items need to be brought to the owner.
You agree to indemnify and hold Fuquay Transportation and its affiliates and their officers, directors,
employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses
(including attorneys’ fees), arising out of or in connection with: (i) your use of the Services or services or
goods obtained through your use of the Services; (ii) your breach or violation of any of these Terms; (iii)
Fuquay Transportation’s use of your User Content; or (iv) your violation of the rights of any third party,
including Third Party Providers.
$2 Base Fee Per Ride and $2.25 a mile; MINIMUM FARE $7.25
Gas and Maintenance Surcharge: .50 per mile from 0 to 20 miles. Max Surcharge $10
$4.00 RDU airport fee and $2.25 a mile, MINIMUM FARE $25
Gas and Maintenance Surcharge: .50 per mile from 0 to 20 miles. Max Surcharge $10
Arrangement can be made for a pick-up to or from the airport in advance or last minute.
Drivers will wait up to 30 minutes after a flight lands for passengers to get luggage free of charge.
Thereafter, a .40 per minute fee applies until the passenger is ready for pick up.
Hourly Chauffeured Vehicles:
$65 for the time the vehicle leaves home base in Fuquay Varina until it returns to Fuquay Varina plus
Gas surcharge of up to $10, if applicable.
20% Gratuity is Added to All “Hourly” Commissioned Vehicle(s).
Minimum 10% tip required with an option to include more. Tips are appreciated. Drivers receive 100% of
Drivers should be regarded in the same respect as a restaurant server. Please consider a percentage of the
fare or fixed amount in appreciation of great service. Thank you.
Extra Mile to Pick-up/Drop-off Rate: Applicable in certain cases. Please call for an exact quote.
Wait time: $ .40 per minute
(1) the driver is requested to wait outside an establishment for a return ride.
(2) the driver has arrived at the pickup location and has been waiting more than 5 minutes for the
passenger to enter the vehicle.
(3) For Minors- a driver is requested to escort or sign a child In or Out of school/activity.
(4) For Assisting Passengers into or out of facilities.
(5) For loading and unloading packages.
(6) Additional stops.
You have the right to cancel a ride at any time. However, local (within 7 miles of our business address)
cancelled rides within 1 hour of the pick-up time will incur a cancellation fee of $5.00.
Long Distance and airport rides will incur a $25 fee.
If the driver was enroute when the ride is cancelled, a $1.00 per mile additional charge for miles
traveled will be added to the $5.00 cancellation fee.
If a driver arrives at a requested pick up and the passenger is a no-show, the driver will attempt to
contact the customer before leaving a pick-up area. If no communication has been received from the
passenger that he/she/they is/are coming out, drivers will leave after 10 minutes.
FOR ANY SERVICE LEVEL REQUESTED, if the driver has arrived at a requested pickup, and the
ride is cancelled, customer is a NO-SHOW, or in respect to airport rides, THE FLIGHT IS REROUTED
or CANCELLED, the FULL FARE is required.
Discounts and/or Promo Codes:
10% Discount for All Military, Veterans, Seniors (60+), Teachers, Police Officers and Fire Fighters.
You must be the passenger in the vehicle at the time of the ride in order to receive this discount.
Discounts will be applied on the current ride and will not be saved for a future ride nor can discounts
accumulate. A current Valid ID may be required. Discounts cannot be combined. At any time Fuquay
Transportation has the right to deny this discount if warranted.
You are responsible for updating all applicable information including Cell Phone Number, Pick-up and
Destination Addresses, Scheduling, Credit Card Information stored on your Passenger APP Account, etc.
We are not responsible for incorrectly inputted information. (Emergency Contact)
We accept cash, credit, or debit and payment must be received at the time of the ride. Tips are
appreciated and are 100% for the drivers. Quoted fares at the time of booking are subject to change due
to route changes, stops, surcharges, tolls, airport fees, and any other applicable charges. Fuquay
Transportation Apps are set up using a credit card and this is the default payment. (*See transportation of
minors for different guidelines.) However, cash will be accepted and is paid directly to the driver at the
time of the ride. Fares are non-refundable. If payment is not made for services rendered, any and all fees
related and pursuant to the collection of accounts receivable, may include but not limited to Fees and
Filings to retain lawyer(s), Wake County Court appointment(s), county clerk and Wake County Sherriff
Collection fees, mailings, and any additional fees corresponding to collection, will be the responsibility of
you, the defendant. SERVICE WILL CEASE UNTIL PAYMENTS ARE RECEIVED.
No Open Containers
Service Dogs are Permitted but need advance notice for booking.
Repair or Cleaning Fees:
You are responsible for the repair and/or cleaning fees in the event such damage is caused by you during
a ride. The cleaning fee applies if the inside of the vehicle(s) become stained, marked, or damaged in any
way by any passenger including any animal. We reserve the right to charge your payment method used on
your online account. These costs are non-refundable. MINIMUM $150
FUQUAY KIDS: TRANSPORTATION OF MINORS:
$2.00 Base Fee Per Ride, $10.00 Minimum. All other regular scheduled rates apply as to mileage,
distance fees, gas surcharge, and wait time. Limited Availability. Wait time fees may apply.
Fuquay Transportation will agree to transport minors under 18 only when the legal Guardian has given a
signed permission to do so. Payment for services of minors MUST be made by a parent through our
online booking. Only Guardians 18 and over can set up an account, save credit card information, and
request a ride for a minor. We reserve the right to deny services if we discover that a legal Guardian is
not the one requesting a ride.
Accounts for the transportation of minors MUST have an up-to-date credit card on file in order to secure
No minors will be transported after 10pm or overnight unless a Guardian over 18 is present.
Bookings must be made a minimum of 24 hours in advance and are based on availability. Booked ride
requests are not guaranteed until a driver is assigned.
Minors must ALWAYS wear seat belts both in the front and back seat and/or be in legally required child
We reserve the right to deny a ride to any minor who has been a disciplinary problem while driving for
the safety and well-being of all passengers.
We will make it a priority to see that your child arrives to the destination safely and in a timely fashion.
However, we are not responsible for unforeseen traffic, weather, or emergency situations.
Fuquay Transportation shall not be liable for your child’s safety, health or welfare after they have been
brought to the agreed upon destination.
Fuquay Transportation is not responsible for any items left in the vehicle. Additional fees may apply if
we need to drive to a destination to return items.
We are not health care providers and are not responsible for administering medication. Please notify
Fuquay Transportation of any child’s allergies or special needs.
All other Terms and Conditions listed on our site also apply to the transportation of minors.
Online Account Age Requirements:
Must be at least 18 to set up an online account with Fuquay Transportation. One account per person is
acceptable. Accounts cannot be set up by someone over 18 for the intent of someone who is under 18
(Proof of I.D. may be required. Anyone without I.D. suspect of being under 18, will be issued a $5
cancellation fee and ride will be rejected.) The customer is required to supply personal information such
as name, address, phone number, and credit card information. All information must be kept up-to-date.
Failure to have current information and credit card payment will result in failure to provide services.
Customers are responsible for maintaining login/password information and should not give this
information to anyone else. Accounts cannot be transferred to someone else.
You agree to allow Fuquay Transportation to contact via text messaging, phone calls, or email when rides
Third Party Services:
Fuquay Transportation does not provide third party services your information. We cannot control use of
third party advertising and will not be responsible in the event this occurs. Additionally, Apple Inc.,
Google, Inc., Microsoft Corporation or BlackBerry Limited will be a third-party beneficiary to this
contract if you access the Services using Applications developed for Apple iOS, Android, Microsoft
Windows, or Blackberry-powered mobile devices, respectively. These third party beneficiaries are not
parties to this contract and are not responsible for the provision or support of the Services in any manner.
Your access to the Services using these devices is subject to terms set forth in the applicable third party
beneficiary’s terms of service.
Drivers will rate and review passengers at the end of each ride. Information regarding the passenger
and/or ride will be saved in our App and is for our use only. Fuquay Transportation has the right to refuse
a passenger future rides and close accounts based on driver ratings and comments.
Passengers will rate and review drivers at the end of each ride. This information is for Fuquay
Transportation only and for the sole purpose of maintaining excellent customer satisfaction. You grant us
permission to copy your reviews to be posted on our website, Google, Facebook, or Twitter Account or
for publication in advertisements. Only first names will be published with the reviews. You agree to not
use profanity, content that is defamatory, hateful, violent, obscene, pornographic, unlawful, or otherwise
Network Access and Devices:
You are responsible for obtaining the data network access necessary to use Fuquay Transportation App.
Your mobile network’s data and messaging rates and fees may apply if you access or use the Services
from your device. You are responsible for acquiring and updating compatible hardware or devices
necessary to access and use the Services and Applications and any updates thereto. Fuquay Transportation
does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.
Fuquay Transportation does not guarantee service at the time of a call or online booking. Rides are
pending availability of vehicles and/or drivers. Although we strive for punctuality, due to unforeseen
circumstances such as traffic, or previous ride delays, we do not guarantee the timely arrival as requested.
We will not deny services based on race, religion, sexual orientation, or ability. However, Fuquay
Transportation does reserve the right to refuse transportation services if we feel illegal activity has taken
place while in use of our services or if a customer’s behavior is unacceptable, or any other unlawful or
unwelcomed/unacceptable behavior or activity.
Date: November 26, 2017 (“Company” or “we” or “us” or “our”) respects the privacy of its users (“user” or “you”) that use our website located at https://www.fuquaycars.com, including other media forms, media channels, mobile website or mobile application related or connected thereto (collectively, the “Website”).
Company may use Web Beacons on the Website and in emails to count users who have visited particular pages, viewed emails and to deliver co-branded services. Web Beacons are not used to access users’ Personally-Identifying Information. They are a technique Company may use to compile aggregated statistics about Website usage. Web Beacons collect only a limited set of information, including a Web Cookie number, time and date of a page or email view and a description of the page or email on which the Web Beacon resides. You may not decline Web Beacons. However, they can be rendered ineffective by declining all Web Cookies or modifying your browser setting to notify you each time a Web Cookie is tendered, permitting you to accept or decline Web Cookies on an individual basis. Analytics We may use third-party vendors, including Google, who use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize and serve ads based on your past activity on the Website, including Google Analytics for Display Advertising. The information collected may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. If you do not want any information to be collected and used by Google Analytics, you can install an opt-out in your web browser (https://tools.google.com/dlpage/gaoptout/) and/or opt out from Google Analytics for Display Advertising or the Google Display Network by using Google’s Ads Settings (www.google.com/settings/ads).
PUSH NOTIFICATIONS. We send you push notifications if you choose to receive them, letting you know when someone has sent you a message or for other service-related matters. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.
SOCIAL MEDIA. We may use hyperlinks on the Website which will redirect you to a social network if you click on the respective link. However, when you click on a social plug-in, such as Facebook’s “Like” button, Twitter’s “tweet” button or the Google+, that particular social network’s plugin will be activated and your browser will directly connect to that provider’s servers. If you do not use these buttons, none of your data will be sent to the respective social network’s plugin provider. So, for example, when you click on the Facebook’s “Like” button on the Website, Facebook will receive your IP address, the browser version and screen resolution, and the operating system of the device you have used to access the Website. Settings regarding privacy protection can be found on the websites of these social networks and are not within our control. COLLECTION, USE AND DISCLOSURE OF PERSONALLY-IDENTIFYING INFORMATION Website Registration As defined above, Personally-Identifying Information is information that can be directly associated with a specific person. Company may collect a range of Personally-Identifying Information from and about Website users. Much of the Personally-Identifying Information collected by Company about users is information provided by users themselves when (1) registering for our service, (2) logging in with social network credentials, (3) participating in polls, contests, surveys or other features of our service, or responding to offers or advertisements, (4) communicating with us, (5) creating a public profile or (6) signing up to receive newsletters. That information may include each user’s name, address, email address and telephone number, and, if you transact business with us, financial information such as your payment method (valid credit card number, type, expiration date or other financial information). We also may request information about your interests and activities, your gender, age, date of birth, username, hometown and other demographic or relevant information as determined by Company from time to time. Users of the Website are under no obligation to provide Company with Personally-Identifying Information of any kind, with the caveat that a user’s refusal to do so may prevent the user from using certain Website features.
BY REGISTERING WITH OR USING THE WEBSITE OR PASSENGER APP, YOU CONSENT TO THE USE AND DISCLOSURE OF YOUR PERSONALLY-IDENTIFYING INFORMATION AS DESCRIBED IN THIS “COLLECTION, USE AND DISCLOSURE OF PERSONALLY-IDENTIFYING INFORMATION” SECTION.
USERS ASSUME ALL RESPONSIBILITY FOR ANY LOSS OF PRIVACY OR OTHER HARM RESULTING FROM THEIR VOLUNTARY DISCLOSURE OF PERSONALLY IDENTIFYING INFORMATION.
COMPANY COMMUNICATIONS. We may occasionally use your name and email address to send you notifications regarding new services offered by the Website that we think you may find valuable. We may also send you service-related announcements from time to time through the general operation of the service. Generally, you may opt out of such emails at the time of registration or through your account settings, though we reserve the right to send you notices about your account, such as service announcements and administrative messages, even if you opt out of all voluntary email notifications.
MARKETING COMMUNICATIONS. Unless users opt-out from receiving Company marketing materials upon registration, Company may email users about products and services that Company believes may be of interest to them. If you wish to opt-out of receiving marketing materials from Company, you may do so by emailing us at [email protected]
SECURITY. We take the security of your Personally-Identifying Information seriously and use reasonable electronic, personnel and physical measures to protect it from loss, theft, alteration or misuse. However, please be advised that even the best security measures cannot fully eliminate all risks. We cannot guarantee that only authorized persons will view your information. We are not responsible for third-party circumvention of any privacy settings or security measures. We are dedicated to protect all information on the Website as is necessary. However, you are responsible for maintaining the confidentiality of your Personally-Identifying Information by keeping your password confidential. You should change your password immediately if you believe someone has gained unauthorized access to it or your account. If you lose control of your account, you should notify us immediately.
CHILDREN. The Children’s Online Privacy Protection Act (“COPPA”) protects the online privacy of children under 13 years of age. We do not knowingly collect or maintain Personally-Identifying Information from anyone (a minor) under the age of 13, unless or except as permitted by law. Any person who provides Personally Identifying Information through the Website represents to us that he or she is 13 years of age or older. If we learn that Personally-Identifying Information has been collected from a user under 13 years of age on or through the Website, then we will take the appropriate steps to cause this information to be deleted. If you are the parent or legal guardian of a child under 13 who has become a member of the Website or has otherwise transferred Personally-Identifying Information to the Website, please contact Company using our contact information below to have that child’s account terminated and information deleted.