Terms and Conditions

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Terms and Conditions

Updated 12/3/2024

FUQUAY CARS LLC DBA FUQUAY TRANSPORTATION

TERMS AND CONDITIONS

Fuquay Cars LLC DBA Fuquay Transportation (“Company” or “we” or “us” or “our”) grants you (“user” or “you”) access to download our App on your personal devices and to use it for the sole purpose of requesting transportation services. Services are based on driver availability, and we do not guarantee service at the time requested.

Liability: NOTE: THIS EFFECTS YOUR LEGAL RIGHTS.

The Company is not responsible for or liable for any lost, stolen, or damaged personal belongings while using our services. Additional fees may apply if items need to be returned to the owner.

You agree to indemnify and hold us and its affiliates and their officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees), arising out of or in connection with: (i) your use of the Services or services or goods obtained through your use of the Services; (ii) your breach or violation of any of these Terms; (iii) Company’s use of your User Content; or (iv) your violation of the rights of any third party, including Third Party Providers.

RATES:

Regular Service:

We use zone pricing. Price depends on the pick-up and drop off location. Estimated costs can be found by using the online web tool on our website, calling or texting our business line 919-421-1000. • Additional $2 per person fee starting at 3 people
10% default tip added

Airport Transportation:

$4.35 Base Fee Per Ride
We use zone pricing. Price depends on the pick-up and drop off location. Estimated costs can be found by using the online web tool on our website, calling or texting our business line 919-421-1000. • Additional $2 per person fee starting at 3 people
Additional $2 per bag fee starting with the 3rd large piece of checked luggage.
10% default tip added

Arrangement can be made for a pick-up in advance or last minute. Last minute requests are subject to availability at the time. It is recommended to schedule transportation to the airport or appointments in advance.

For Pick up at RDU: Drivers will arrive 15 minutes after the flight lands if passengers do not have checked luggage, will arrive 30 minutes after a flight lands for passengers checking luggage. Drivers will wait an additional 15 minutes free of charge for customers. Thereafter, a .50 per minute fee applies until the passenger is ready for pick up.

Hourly Chauffeured Vehicles:

$85 for the time the vehicle leaves home base in Fuquay Varina until it returns to Fuquay Varina plus 20% Gratuity is Added to All “Hourly” Commissioned Vehicle(s).

Updated 12/3/2024

TIPS:

Minimum 10% tip required with an option to include more. Tips are appreciated. Drivers receive 100% of the tips.

Drivers should be regarded in the same respect as a restaurant server. Please consider a percentage of the fare or fixed amount in appreciation of great service. Thank you.

Please call or use the online booking tool for an exact quote. Extreme out of the area locations may incur an additional fee that is calculated when booking.

Wait time: $ .50 per minute

Applies when:

(1) the driver is requested to wait outside an establishment for a return ride.

(2) the driver has arrived at the pickup location and has been waiting more than 5 minutes for the passenger to enter the vehicle.

(3) For Minors- a driver is requested to escort or sign a child In or Out of school/activity and/or waits on a carpool line.

(4) For Assisting Passengers into or out of facilities.

(5) For loading and unloading packages.

(6) Additional stops.

Cancellation Fee:

You have the right to cancel a ride at any time. However, local (within 7 miles of our business address) cancelled rides within 1 hour of the pick-up time will incur a cancellation fee of $5.00.

Long Distance and airport rides will incur a $25 fee.

When a driver has arrived at a requested pick up and the passenger is a no-show, the driver will attempt to contact the customer before leaving a pick-up area. If no communication has been received from the passenger that he/she/they is/are coming out, drivers will leave after 10 minutes. Full Fare is due for the requested ride.

FOR ANY SERVICE LEVEL REQUESTED, if the driver has marked enroute or has arrived at a requested pickup, and the ride is cancelled, customer is a NO-SHOW, or in respect to airport rides, THE FLIGHT IS REROUTED or CANCELLED, the FULL FARE is required.

Discounts and/or Promo Codes:

10% Discount for All Military, Veterans, Seniors (60+), Teachers, Police Officers and Fire Fighters. You must be the passenger in the vehicle at the time of the ride in order to receive this discount. Discounts will be applied on the current ride and will not be saved for a future ride nor can discounts accumulate. A current Valid ID may be required. Discounts cannot be combined. At any time the Company has the right to deny this discount if warranted. Discounts are subject to change.

Updated Information:

You are responsible for updating all applicable information including Cell Phone Number, Pick-up and Destination Addresses, Scheduling, Credit Card Information stored on your Passenger APP Account, etc. We are not responsible for incorrectly inputted information. (Emergency Contact)

Payments:

We accept cash, credit, or debit and payment must be received at the time of the ride. • For First Time Riders, we do require a credit card upfront and may charge a fare upfront. • For requests picking up far out of the area, fare may be charged upfront.
Tips are appreciated and are 100% for the drivers.
Quoted fares at the time of booking are subject to change due to route changes, stops, surcharges, tolls, airport fees, and any other applicable charges.
Our Apps are set up using a credit card and this is the default payment. (*See transportation of minors for different guidelines.) However, cash will be accepted and is paid directly to the driver at the time of the ride.
Fares are non-refundable.
If payment is not made for services rendered, any and all fees related and pursuant to the collection of accounts receivable, may include but not limited to Fees and Filings to retain lawyer(s), Wake County Court appointment(s), county clerk and Wake County Sherriff Collection fees, mailings, and any additional fees corresponding to collection, will be the responsibility of you, the defendant. SERVICE WILL CEASE UNTIL PAYMENTS ARE RECEIVED.

No Open Containers

No Drinking

No Eating

No Smoking

Service Dogs are Permitted but need advance notice for booking.

Repair or Cleaning Fees:

You are responsible for the repair and/or cleaning fees in the event such damage is caused by you during a ride. The cleaning fee applies if the inside of the vehicle(s) become stained, marked, or damaged in any way by any passenger including any animal. We reserve the right to charge your payment method used on your online account. These costs are non-refundable. MINIMUM $250

FUQUAY KIDS: TRANSPORTATION OF MINORS:

All other regular scheduled rates apply as to mileage, distance fees, and wait time. Limited Availability. Wait time fees may apply.

The Company will agree to transport minors under 18 only when the legal Guardian has given a signed permission to do so through the app booking process. Payment for services of minors MUST be made by a parent through our online booking. Only Guardians 18 and over can set up an account, save credit card information, and request a ride

for a minor. We reserve the right to deny services if we discover that a legal Guardian is not the one requesting a ride.

Accounts for the transportation of minors MUST have an up-to-date credit card on file in order to secure a ride. No minors will be transported after 10pm or overnight unless a Guardian over 18 is present.

Bookings from the passenger app must be made a minimum of 24 hours in advance and are based on availability. If less notice than that, you must call to check availability. Booked ride requests are not guaranteed until a driver is assigned.

Minors must ALWAYS wear seat belts both in the front and back seat and/or be in legally required child seats.

We reserve the right to deny a ride to any minor who has been a disciplinary problem while driving for the safety and well-being of all passengers.

We will make it a priority to see that your child arrives to the destination safely and in a timely fashion. However, we are not responsible for unforeseen traffic, weather, or emergency situations.

The Company shall not be liable for your child’s safety, health or welfare after they have been brought to the agreed upon destination.

The Company is not responsible for any items left in the vehicle. Additional fees may apply if we need to drive to a destination to return items.

We are not health care providers and are not responsible for administering medication. Please notify us of any child’s allergies or special needs.

All other Terms and Conditions listed on our site also apply to the transportation of minors.

Online Account Age Requirements:

Must be at least 18 to set up an online account through our booking platform. One account per person is acceptable. Accounts cannot be set up by someone over 18 for the intent of someone who is under 18 (Proof of I.D. may be required. Anyone without I.D. suspect of being under 18, will be issued a $5 cancellation fee and ride will be rejected.) The customer is required to supply personal information such as name, address, phone number, and credit card information. All information must be kept up-to-date. Failure to have current information and credit card payment will result in failure to provide services. Customers are responsible for maintaining login/password information and should not give this information to anyone else. Accounts cannot be transferred to someone else.

Communication:

You agree to allow us to contact via text messaging, phone calls, or email when rides are requested and including but not limited to email promotions, newsletters, or announcements at any time. You may opt out by emailing [email protected]

SMS disclaimer: By submitting a ride request either over the phone or through the Evertransit Ride App, you agree to receive SMS messages about your reservation. Carrier and Data rates may apply. Message frequency may vary Reply STOP at any time to end messaging or email us at [email protected] for more information.

Third Party Services:

The Company does not provide third party services your information. We cannot control use of third party advertising and will not be responsible in the event this occurs. Additionally, Apple Inc., Google, Inc., Microsoft Corporation or BlackBerry Limited will be a third-party beneficiary to this contract if you access the Services using Applications developed for Apple iOS, Android, Microsoft Windows, or Blackberry-powered mobile devices, respectively. These third party beneficiaries are not parties to this contract and are not responsible for the provision or support of the Services in any manner. Your access to the Services using these devices is subject to terms set forth in the applicable third party beneficiary’s terms of service.

Company DO NOT SHARE Statement: No mobile or messaging consent information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Passenger/Driver Feedback:

Passenger Feedback:

Drivers will rate and review passengers at the end of each ride. Information regarding the passenger and/or ride will be saved in our App and is for our use only. The Company has the right to refuse a passenger future rides and close accounts based on driver ratings and comments.

Driver Feedback:

Passengers will rate and review drivers at the end of each ride. This information is for the Company only and for the sole purpose of maintaining excellent customer satisfaction. You grant us permission to copy your reviews to be posted on our website, Google, Facebook, or Twitter Account or for publication in advertisements. Only first names will be published with the reviews. You agree to not use profanity, content that is defamatory, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive language.

Network Access and Devices:

You are responsible for obtaining the data network access necessary to use the Passenger App. Your mobile network’s data and messaging rates and fees may apply if you access or use the Services from your device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications and any updates thereto. The Company does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.

Services:

We do not guarantee service at the time of a call or online booking. Rides are pending availability of vehicles and/or drivers.

Although we strive for punctuality, due to unforeseen circumstances such as traffic, or previous ride delays, we do not guarantee the timely arrival as requested.

We will not deny services based on race, religion, sexual orientation, or ability. However, the Company does reserve the right to refuse transportation services if we feel illegal activity has taken place while in use of our services or if a customer’s behavior is unacceptable, or any other unlawful or unwelcomed/unacceptable behavior or activity has occurred on past rides.

If payment is not received on a ride, no future rides will be given until account is paid in full. As a result, we reserve the right to request payment in advance for newly requested rides.