FAQ
How are we different from other taxi, rideshare, or cab service?
Customer Service
- Drivers will assist passengers as needed. This includes greeting at the door, opening the door, and even staying with a passenger if requested.
- Passengers can rate drivers on our app.
- Don’t have the app? No worries. We can be reached via phone, text, Facebook, or email with any feedback.
- We have a vested interest so we will make sure a driver is there.
- We will never accept and then cancel a ride because another bigger paying ride comes along.
- This town is our home and want to be of service to the community. If something comes up, we always have a backup driver available.
Communication
- We are reachable! Call, text, message on Facebook, app, website, or email. Someone will always either answer or get back to you!
- We call to confirm pre-arranged rides.
- Our app sends text and/or email confirmations and receipts.
- We will communicate when challenges arise with getting to a passenger’s pick up on time or when we are over booked.
Safety
- Background checks on all drivers are required.
- Drivers must have a clean record with at least five years driving experience.
- Drivers are personally interviewed to ensure they are someone we would trust with our own children.
- Drivers are trained in the field.
- Vehicles are inspected and maintained regularly.
- We are registered and properly insured according to state regulations.
- We have business liability insurance that also covers the transportation of minors.
Pricing and Rates
- Local rides (2.5 miles and under) cost less than UBER and LYFT. No choice here.
- Longer rides are quoted at the time of booking. There are no surprises, or surge times. And we are local!
- Multiple ways to pay – cash, credit, debit. You can store a card on the app or pay the driver with a card externally at the end of the ride.
- Stuck in traffic? Fares are based on miles and not time, which customers prefer over the traditional taxi experience.
- Standard 10% discount always applies for seniors, veterans, active military, and first responders (does not apply to Fuquay Kids).
- Other discounts are also offered such as first time riders, frequent riders, and special promotions.
Testimonials
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Mike Smith – Brooklyn, NY